Most problems with the Equal-i Control App can be resolved by:

1. Within the Equal-i Control App, select the Conference Room drop-down and re-select the Image Processor.

2. Ensure that no other device is connected to the Image Processor, as the image processor will only accept one connection at a time. If unsure, manually reboot the Image Processor to force disconnect all sessions.

3. Reboot the Image Processor

4. Uninstall and reinstall the Equal-i Control App


If you have taken the above steps and still have connection issues, please contact your Pro AV and system integration technician for further troubleshooting and/or next steps. If you are a representative of the Pro AV organization, please contact the manufacturer for further information.