My display will not display an image after it resumes from sleep : Customer Support

My display will not display an image after it resumes from sleep Print

Modified on: Mon, 10 Oct, 2016 at 2:32 PM

*This was a known issue with FPGA Firmware versions 2.03 and earlier. If you have an earlier version of the firmware installed on your Image Processor, we recommend you update to the latest. Firmware can be obtained at http://arraytelepresence.com/support.

If you are operating on FPGA Firmware version 2.04 or later, then:

1. Verify that the correct HDMI input on your display is selected.

2. Cycle the power to the Equal-i Image Processor by:

· Within the Equal-i Control App, select Menu > Reboot

· Unplug the power to the Image Processor for 10 seconds then plugging it back in.

If you have taken the above steps and the issue persists, please contact your Pro AV and system integration technician for further troubleshooting and/or next steps. If you are a representative of the Pro AV organization, please contact the manufacturer for further information.

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My display will not display an image after it resumes from sleep Print

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